Privacy Policy

SONKA ("we", "our", "us") is operated by Tele-Port Prime Ghana Ltd. This Privacy Policy explains how we collect, use and protect your information when you use the SONKA mobile application.

1. Information We Collect

• Phone number — used for account registration and login
• Name — displayed on your profile
• Location — used to show nearby drivers on the map (only when app is in use)
• Device token — used to send push notifications
• Booking data — pickup/delivery locations, trip history, agreed prices
• Messages — chat between customers and drivers
• Ratings and reviews — feedback left after completed trips
• MoMo transaction ID — submitted by drivers for subscription verification (not your full financial details)

2. How We Use Your Information

• To connect customers with nearby drivers on the live map
• To facilitate bookings and trip management
• To send push notifications about your bookings and account
• To verify driver subscription payments
• To display driver ratings and trip history to customers
• To operate the affiliate referral program

3. Data Sharing

We do not sell your personal data to third parties. Your data may be shared with:

• Other users — your name, vehicle details and ratings are visible to customers or drivers you interact with
• OneSignal — for push notification delivery
• Supabase — our secure database provider

4. Data Security

All data is transmitted over HTTPS (encrypted in transit). Your data is stored securely on Supabase servers with Row-Level Security enabled on all tables, meaning only authorised users can access their own data.

5. Location Data

SONKA requests access to your device location to show nearby drivers on the map. For drivers, location is shared while you are marked as online. You can stop sharing location at any time by going offline or closing the app. We do not track your location in the background without your knowledge.

6. Data Retention

We retain your data for as long as your account is active. If you delete your account, your personal data will be permanently removed within 30 days. Booking records may be retained in anonymised form for service improvement.

7. Your Rights

• Request a copy of your data
• Request correction of inaccurate data
• Request deletion of your account and data

To delete your account visit: sonka.delete-account or contact us at the email below.

8. Children's Privacy

SONKA is not intended for users under the age of 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via push notification or in-app message.

10. Contact Us

If you have any questions about this Privacy Policy, contact us at:
Tele-Port Prime Ghana Ltd
Email: [email protected]
Ghana

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